商業流程委外(英語:Business Process Outsourcing,縮寫:BPO),又稱业务流程外包或經營外包,是指把特定的商業工序外派給第三方服務供應商。有些日常的瑣碎工序是必需的,卻無關乎維持公司的市場地位,通常便會實行商業流程委外以減省開支。
商業流程委外往往分成兩大類:
亦可分成以下三大類:
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